Service Reliability | Automated Incident Management | xMatters (2024)

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    Discover why PagerDuty users are switching to xMatters. Listen to insights from Ben Narramore, Director of Global Operations at PlayStation.Watch webinar

    Eliminate digital event disruptions by leveraging AI, analytics, and workflows to automate and accelerate response times all the way to resolution.

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    Sony Interactive Entertainment chooses Everbridge xMatters Over PagerDuty and Splunk On-Call

    Sony switched to Everbridge xMatters due to its superior customization options, seamless integration with existing systems, and enhanced support for evolving requirements.

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    See how businesses like yours use xMatters

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    Lean forward with confidence

    Viasat increased software releases by 35%

    Service Reliability | Automated Incident Management | xMatters (15)

    Reduce business impacting disruptions​

    Kellogg’s reduced MTTR by 83% and cut resource costs by 92%

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    Empower your apps with adaptable integrations

    Major utility company integrated over 50 different internal tools into a single communications hub

    Automate your way to resolution

    In a DevOps world things go wrong. When they do,only Everbridge xMattersgets you back on track before your customer isimpacted.

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    Workflow automation

    Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

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    Frictionless on-call

    Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

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    Adaptive incident management

    Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

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    Build remarkable customer experiences

    Our customers experience dramatic productivity improvements like these.

    Service Reliability | Automated Incident Management | xMatters (25)

    95%

    Faster response times through targeted and context-rich notifications.

    Service Reliability | Automated Incident Management | xMatters (26)

    90%

    Reduction in Sev1s using on-call schedules and streamlined escalations.

    Service Reliability | Automated Incident Management | xMatters (27)

    35%

    More releases by incorporating xMatters into application delivery workflows.

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    Signal intelligence

    Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

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    Actionable analytics

    Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

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    Built for the agile, customer-focused business

    Service Reliability | Automated Incident Management | xMatters (33)

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    With xMatters, we’re delivering the capability to join all our solutions together and really unlock the power of the data that we have across our organization. Our engineers aren’t spending time gathering data, they're performing higher-value roles and resolving issues quicker.

    Jonathan Hayes

    Vice President, Global Service Experience

    12,000

    clients

    80+

    countries

    1 Billion

    people from whom Experian collects information

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    Service Reliability | Automated Incident Management | xMatters (36)

    xMatters is going to be one of the applications we use as a foundation. We can use it for just about any business process. Again, it comes down to efficiency, and that’s the key thing we look at with xMatters.

    Brian J. Amaro

    Senior Infrastructure Analytics Architect

    83%

    reduction in mean time to resolution

    92%

    reduction in resource costs

    99.99%+

    alerting accuracy

    Service Reliability | Automated Incident Management | xMatters (37)

    Service Reliability | Automated Incident Management | xMatters (38)

    [W]e are able to automate many steps that were previously manual including updating incident tickets, aggregating incident details into one central location, and then create Slack channels for each major incident.

    Chris Parsons

    Senior Manager, NOC Operations and Engineering

    99.7%

    uptime SLA

    1.1B

    web hits / day

    91M

    patient records

    A platform of choice in Enterprise Incident Management on G2 Crowd

    See how businesses like yours use xMatters

    Solutions for every team

    Functions

    Industries

    Business Continuity Keep things running no matter what scenarios arise. Learn more

    Industries

    Financial Services
    Healthcare
    Retail
    Service Provider
    Technology

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    Empower your apps with unlimited, adaptable xMatters integrations

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    Let xMatters transform your operations

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    Service Reliability | Automated Incident Management | xMatters (2024)
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