We’re sure anyone with internet access knows what Trip.com is. This travel booking website has proudly made a name for itself, making it one of the biggest and most popular online travel agencies in the world. We’re regular users of Trip.com, and there are so many things to like about it, from its affordable rates to its wide array of travel services. However, is Trip.com legit? If you’ve never used its services before, you may have concerns about its legitimacy and whether it’s safe to book travel through it. Well, today is your lucky day, as we’re going to answer all of your questions. After reading this post, you’ll have a better understanding of Trip.com and be able to decide whether to use it for your upcoming trip. Without further ado, let’s get into it!
What is Trip.com?
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Before we answer whether Trip.com is legit or not, let’s get to know about the online travel agency first. Trip.com is a Chinese company that works in the travel industry. It’s not just “a” travel agency, though, as it’s one of the biggest in the world. This isn’t shocking, considering it has more than 400 million users and offices in over 200 different countries.
Founded in 1999, its headquarters are located in Singapore. Also, CTrip, one of China’s biggest travel companies, acquired Trip.com in 2017. Thus, if you (or any English speaker) visit CTrip’s official website, you’ll be redirected to Trip.com. As a reputable company, Trip.com offers a wide range of travel-related services. These include flights, hotels, trains, rental cars, and even tours. No matter what service you’re looking for, Trip.com always has the solution for you.
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While there are many big travel websites out there, Trip.com is considered to be a cheap option. It offers competitive prices on flights, hotels, and other travel services. In fact, we usually find Trip.com to be one of the cheapest websites to book travel, especially if we’re willing to be flexible with our travel dates and book in advance. By selling directly to the customers, it has low overhead costs so that it can offer you services at lower prices. However, it’s important to note that prices on Trip.com can vary depending on the time of year, the destination, and the type of travel service you are booking, just like any other website.
How to get the best deals on Trip.com?
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As frequent travelers, we’re always looking for a way to get the best deal possible. If you decide to use Trip.com, we have several useful tips that may help you get the best deals!
- Be flexible with your travel dates: Whether you want to use Trip.com to book a flight, hotel, or rental car, it’s best to avoid booking at a peak season to get the best prices. Try to see which dates offer the most reasonable prices. For instance, our flight to Montenegro’s hidden gems, Kotor and Perast, was cheap as we flew in early September instead of the peak season, which is the summer months. It’s one of the things that makes Trip.com legit.
- Book the services in advance: We’re never sick of giving this classic tip. The earlier you book your flight or hotel, the bigger the chances are for you to get a good deal.
- Make a Trip.com account: If you haven’t had a Trip.com account, it’s time to make one. Yes, the website often offers great deals and discounts exclusively to its members.
- Download and use the Trip.com application: Booking a hotel or flight from your laptop screen may be more convenient since it has a bigger screen. However, if you want to get a better deal, try booking using the Trip.com app. We often get exclusive deals and discounts that aren’t available on the website.
- Bundle & Save: Before you check out the prices, it’s good to have a proper travel itinerary. Once you know the exact dates of your trip and where you want to stay, you can consider using Trip.com’s Bundle & Save feature, which includes flights and hotels. This can help you save money on your overall travel costs.
- Collect Trip Coins: By booking flights and hotels, writing reviews, and making posts about your trips, you can earn Trip Coins. 100 Trip Coins are the equivalent of 1 USD. So, the more you have, the bigger your discount is.
- Check the top deals: Trip.com also regularly offers special deals, promos, and discount codes. For instance, students can get a flight discount on certain services. Additionally, you can also get a special deal by booking a flight directly on the official website. Learn more about Trip.com’s special offers here!
What do users say about Trip.com?
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We’ve used Trip.com so many times, and our overall experience with the travel agency has never been bad; not even once. We’re not the only ones who feel this way, though. On Trip.com’s official website, there’s a review section that leads you to Trustpilot, a trustworthy review website. As of this writing, Trip.com has a score of 4.1/5 from almost 60,000 reviews on the website. And based on those reviews, Trustpilot labels Trip.com as “great”.
When you have a closer look at the reviews, you’ll see that 73% of them are 5 and 4 stars. The majority of the reviewers are thrilled with Trip.com’s excellent customer service, easy-to-understand UI, wide selections of hotels and destinations, as well as its cheap rates. Yes, there are some complaints from the reviewers, too. However, it doesn’t take long for Trip.com’s customer service agents to reply to the complaints and provide them with the necessary assistance.
In addition to that, you can easily find its customer service contact on its website. You can use the online chat feature, email, or call its global access number (+1-646-362-8606) if you want to speak with the agent directly.
What are the pros and cons of using Trip.com?
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Like other legitimate travel agencies, Trip.com has its own good and bad, too. Based on our experience, there are several pros and cons of using its services, which are:
Pros
- Competitive prices: The travel services, especially the flights, are often very affordable compared to its competitors. We also like how it has no hidden fee most of the time.
- Tons of services: Trip.com is a convenient one-stop shop for all your travel needs. From booking flights and hotels to renting a car and buying attraction tickets, it can do quite literally everything.
- Amazing customer service: As we said earlier, the customer service of Trip.com is great. One can easily contact the agent, and it’s available 24/7.
- Great for trips to China: Compared to other online travel agencies, we can confidently say that Trip.com is the best choice for trips to China. It has better flight and hotel options in China.
Cons
- It’s better to book directly from the official airline or hotel websites: This isn’t a flaw that only Trip.com has. Whether you’re using Trip.com or other travel booking websites, chances are you can get better prices and better change policies if you book your flight or hotel from its official website.
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Yes, to answer your question, Trip.com is absolutely legitimate. It’s a safe online travel agency for booking travel. It has been operating for over 20 decades, so you don’t have to question its legitimacy. Trip.com offers competitive prices and a wide range of travel services. Also, to ensure everything is safe, it uses a highly secure website and SSL encryption, so all your information is safe. We also think the mobile application is easy to use. We’ve used Trip.com for God knows how long, and so far, we’ve never experienced anything bad. Even if we do have problems, its amazing customer service will be ready to offer help and solutions.
What is Trip.com used for?
Trip.com is one of the world’s largest travel agencies that offers a variety of travel-related services, which include flights, hotels, trains, car rentals, airport transfers, as well as tours and attraction tickets.
Yes, Trip.com has a mobile application for both Android and iOS devices.
Is booking through Trip.com safe?
Yes, it’s completely safe to book your travel using Trip.com, as it is a legitimate company. It has been in the business for more than 20 years and has a good overall reputation. For more questions, you can check Trip.com’s official FAQ page.
Some images on this article are copyrighted by Trip.com.
